Refund & Cancellation Policy
Clear, fair terms for safari bookings, tour packages, and special circumstances.
Policy Overview
At Ranthambore Ticket, we strive to be transparent about cancellations and refunds. Please read the specific terms for your booking type below. By confirming a booking with us, you agree to this policy.
Once a safari permit (Gypsy / Canter) is confirmed and issued by the Forest Department, the safari portion is generally non-refundable as per government rules. Exceptions like monsoon closures are detailed below.
Safari-Specific Cancellations
Standard Safari (Gypsy / Canter)
Non-Refundable once issuedOnce a safari permit is confirmed and issued by the Forest Department authorities, the amount paid for the safari component is non-refundable. This applies to both Gypsy and Canter safaris, regardless of cancellation reason.
Monsoon Exception — Park Closure due to Rain
Partial Refund AvailableIf Ranthambore National Park is officially closed on your safari date due to heavy rain, we will process a refund after deducting applicable charges. No refund is possible if the permit has already been issued.
Refunds for monsoon closures are processed only after confirmation from the Forest Department.
Chambal Boat Safari
Non-RefundableThe amount paid for Chambal Boat Safari is non-refundable once booked, due to fixed boat and guide costs.
Current / Tatkal Bookings
Tatkal bookings have specific rules due to their last-minute nature. Confirmation for morning slots may be provided one day prior, and for evening slots on the same day.
Safari NOT Confirmed
Safari IS Confirmed
If you cancel before the Tatkal safari is confirmed:
- Gypsy safari: 25% cancellation fee applies (75% refund)
- Canter safari: 35% cancellation fee applies (65% refund)
Tour Package Cancellations
For cancellations of tour packages (including hotel + safari combos), the following sliding scale applies based on days before your arrival date. The day of arrival is not counted.
| Cancellation Period (before arrival) | Cancellation Fee |
|---|---|
| 30 days or earlier | 20% of total tour cost |
| 15 to 29 days | 30% of total tour cost |
| 7 to 14 days | 40% of total tour cost |
| 2 to 6 days | 50% of total tour cost |
| Less than 48 hours / No-show | No refund |
- The safari portion within a package is subject to the non-refundable terms above.
- Any booking / holding amount paid in advance is non-refundable.
- If a permit is not generated for a package booking, we refund 70% of the total tour cost (GST and payment gateway charges are non-refundable).
- Separate cancellation rules may apply during peak seasons (Holi, Diwali, Christmas, New Year) — communicated at the time of booking.
Special Circumstances
Vehicle Replacement
If a Canter is replaced with a Gypsy or vice-versa due to operational reasons, the price difference will be refunded to you.
Technical Error / Non-Availability
If your safari is not booked due to a technical error or unavailability of seats, the full amount for that service will be refunded.
Peak Season / Holidays
Separate cancellation rules apply during Holi, Diwali, Christmas, and New Year — communicated at the time of booking.
Refund Process & Timeline
Raise a Request
Contact us with your booking ID and reason for cancellation. Requests must be raised within 14 days of cancellation.
Review & Approval
We review your request and applicable policy. Approval is typically communicated within 3–5 business days.
Refund Issuance
Approved refunds are processed within 7–14 business days to your original payment method, or via NEFT/IMPS if needed.
To cancel a booking or request a refund, please contact us directly by phone or email with your booking ID and preferred refund method.
Liabilities & Force Majeure
Ranthambore Ticket is not liable for delays, cancellations, or changes caused by events beyond our control. While we will attempt to arrange suitable alternatives, refunds or compensation are not guaranteed in such circumstances.
Jurisdiction: Any disputes are subject to the exclusive jurisdiction of the competent courts in New Delhi, India.
Declaration
Ranthambore Ticket is a private travel agency. We are not authorized by, nor affiliated with, the Ranthambore Forest Department. We charge a reasonable service fee for facilitating bookings.
All reservations within the Ranthambore Tiger Reserve are provisional and may be modified or cancelled by the Field Director without reason. Safari permits, once issued, are non-cancellable, non-reschedulable, and non-refundable as per park rules.
Questions? Contact Us
If you have any doubts about this policy or need assistance with a cancellation, our team is ready to help.